Terms and Conditions

Booking…

To secure your booking: 1/3rd deposit taken at time of booking, the remainder plus a security bond of £200 per tent is payable at least 8 weeks before commencement for hire.
Please ensure your payment reaches us by the due date as the system we use cancels bookings if payment is not received. This will viewed as a cancellation made by you and no refunds given. Your deposit is also non transferable if you alter your original booking. Bookings made 8 weeks or less from the start of the hire, to be paid for in full plus security bond at the time of booking.   All tickets for festivals to be paid for in full at time of booking.
The security bond is refunded within 14 days of the end of the hire subject to no damage to tent or contents or any missing items.
We reserve the right to charge extra for damage/missing items if it is not recoverable from the security bond.

Payment…

Deposit payment can be made by bank transfer, credit or debit cards free of charge.
Payment by paypal incur 5% charge.  Remainder when due to be paid by bank transfer.

cancellation….

If you decide to cancel, you will lose your deposit.

If you cancel after you have paid in full, subject to us being given at least two weeks notice before hire date we will attempt to resell your booking to someone else, if successful, we will refund your hire costs less deposit, minus any other costs incurred by us or discount to resell. There will also be an administration charge of £15 in this event.
We reserve the right to cancel, giving no reason at any time. In this instance we will refund your tent hire & security bond in full, * , but we will not be held responsible for any other costs this cancellation may cause.
PLEASE NOTE * This does not include bad weather cancellation.
If we are unable to pitch your tent due to adverse weather and have to cancel we cannot be held responsible and no refund given by us. However, in this event we will offer a different day to pitch for you.
If the site you have booked with cancels for any reason, this is out of our control. No refund will be given by us.  Please ensure you have travel insurance to cover this eventuality.

If you change your original booking, your deposit is non transferable or refundable.

FESTIVAL CAMPING BOOKINGS refund policy is strictly no refunds for cancellations made by you or the organisers, once the booking is made with us.
Please ensure you have travel insurance to cover this eventuality.

For the enjoyment of others who follow and your safety….

**No smoking in tents  **

**We do not permit dogs in the tents. **

**No naked flames in tents**

**Cooking is not permitted in the tents**

Please don’t be tempted to bring a BBQ in the tent even if it looks as though it is out or use a generator in the tent, it can cause carbon monoxide poisoning.

We cannot be held responsible for any damage, accidents, injury or losses however caused.

**Use of stoves, equipment, lighting etc. are all used at your own risk **

**You are not permitted to move the tent **

Please sure the tent is securely close when not being used, especially the door.

On occasions we arrive to find a pitch is over grown. We reserve the right to clear the pitch area and to charge accordingly.

By making a booking with us you acknowledge responsibility for the terms.
Please make sure you have travel insurance.

**Please make note of the dismantle time.  Please ensure all your personal belongings are removed from the tent at specified time.  If we have to make a return collection for the tent if it is not ready for dismantle at the specified time on your booking form, you may be liable to additional charges for extra hire, site fee and travel.  On the odd occasion we may need the tent for another hire. If this is the case we reserve the right to remove your belongings, to remove the tent.

By making a booking with us you acknowledge responsibility for the terms.

delivery…

The cost of delivery on Purbeck is included in the prices quoted.
Not on Purbeck ? no problem.
However we do make a charge for delivery at £1.50 per mile. On long distance deliveries over night stays and additional charges sometimes apply.